Here’s an interesting letter of complaint from one of our readers to the BBC;
“Hello, like many of your readers/contributors, I listened to the surreal experience that was the Today programme last saturday (20.08.11) which studiously avoided any mention of fridays arrest of an officer involved in Operation Weeting. This prompted me to make a first time complaint to the bbc as follows.
‘Dear sirs, given the importance the BBC and radio 4s Today programme has placed on coverage of phone hacking over the past few weeks, I listened to the whole of the Today programme on 20th August to find out more about the arrest of one of the police officers involved in Operation Weeting for allegedly leaking information to the press. I was very surprised to discover it did not warrant any mention whatsoever. Perhaps you could explain the reason for this.’
Here is the reply I received today:
Dear Mr XXXXXXX,
Thank you for contacting us regarding ‘Today’, broadcast on 20 August.
I understand you were disappointed with the content of this programme.
Choosing the stories to include in our bulletins and the length of time devoted to them is a subjective matter and one which we know not every listener will feel we get right every time. Factors such as whether it is news that has just come in and needs immediate coverage, how unusual the story is and how much national interest there is in the subject matter will all play a part in deciding the level of coverage and where it falls within a bulletin.
Essentially this is a judgement call rather than an exact science but BBC News does appreciate the feedback when listeners feel we may have overlooked or neglected a story. To this end, I can assure you that I’ve registered your comments on our audience log.
This is a daily internal report of audience feedback which is made available to all BBC programme makers and commissioning executives, including their senior management. It ensures that your concerns are considered across the BBC.
Thanks again for taking the time to contact us.
NB This is sent from an outgoing account only which is not monitored. You cannot reply to this email address but if necessary please contact us via our webform quoting any case number we provided.
So that’s alright then?