Earlier on this evening I was watching Channel Five’s early evening news. They were doing an item on the changes that have been made to the UK’s directory enquiry service. Time after time they said things like “…things got worse after deregulation” and “Has deregulation been a disaster?” etc.
Only one problem.
It wasn’t deregulated.
Precisely the opposite in fact.
What happened was that BT (the UK’s largest phone operator) was forced by the regulator to make its database of phone numbers available to its competitors. Forced ie regulated.